Agentwolf orchestrates models, data and actions. And puts them into production.
The conversational, agentic engine of Statwolf: it orchestrates LLMs, RAG, models and functions across your systems, with human-in-the-loop where it matters. Transversal to the three suites.
Why it’s different
At the core is an orchestration engine. It takes a request and decides how to handle it, piece by piece: a deterministic function where the answer must be exact, an LLM where it needs to understand and write, retrieval over your documentation (RAG) when the answer lives there, a predictive model when it needs an estimate. Where you decide, it asks a person before acting. It plugs into your systems — ticketing, ERP, IoT, legacy applications — and it isn’t tied to one model or one cloud: change LLM tomorrow and the workflows stay. And the knowledge it answers on is governed: content gets in once it’s been validated.
Cloud, hybrid, on-premise or air-gapped deployment.
One engine, inside the platform and the three suites
Agentwolf does not live on its own: it accesses Statwolf Platform data (via MCP) and uses the suites’ models. The same engine changes job depending on the context.
With Customer Intelligence
It reads the Single Customer View and uses the CDP models (propensity, next best action, churn): conversations know who the customer is and what to offer.
With Service & After-Sales Intelligence
It is the Field Assistant on manuals and documentation and works on ticketing: sentiment, prioritisation and assignment to the right technician.
With Manufacturing Intelligence
An assistant on factory alarms and documentation, with natural-language querying of production data.
CDP + Agentwolf: B2C after-sales that retains and sells
On the website or in the app, Agentwolf on top of the CDP turns support from a cost centre into a retention and revenue lever: it resolves, it knows the customer, and it catches the right moment for the next move.
Returns & exchanges
Handles the return request, checks eligibility against the order and offers an exchange or store credit instead of a refund, then triggers logistics.
Where is my order
Answers shipping and delivery questions on real order data: the number-one support volume in e-commerce, deflected automatically.
Warranty & repair
Product registration, warranty status, troubleshooting on the manuals and booking of repair or replacement.
Proactive service
The CDP catches the signal (repurchase window, expiring subscription, end-of-life product) and Agentwolf reaches out to the customer first.
Retention & upsell
The CDP next best action enters the support conversation: accessory, loyalty, trade-in or a targeted offer to stop a cancellation.
Triage & escalation
Resolves the simple cases and escalates the critical one or the high-value customer to a person, already with full context from the CDP.
Services
A digital secretary that doesn’t just answer: it performs actions on the systems.
Industrial machinery
Smart ticketing and image-based alarm analysis to speed up diagnosis.
Regulated environment
Local LLMs only: data never leaves the perimeter.
